Keep Your Software Secure, Stable & Future-Ready

At Intact Software Solutions, we understand that software success doesn’t end at launch. Our dedicated Support & Maintenance services ensure your systems run smoothly, remain secure, and evolve with your business needs. From fixing bugs to scaling infrastructure, we take care of every aspect to deliver uninterrupted performance and peace of mind.

• Performance Monitoring
• Bug Resolution & Hotfixes
• Security Updates & Compliance
• Feature Enhancements & Upgrades
• Scalability Support & Hosting Optimization

Our Support Services Cover:

• Performance Monitoring & Diagnostics: We implement real-time monitoring tools to track app performance, uptime, and resource usage. Our proactive approach helps detect issues before they impact users.
• Bug Fixing & Issue Resolution: Swift bug resolution with minimal downtime. Our ticket-based workflows and dedicated engineering team ensure every issue is addressed within SLA timelines.
• Security Maintenance: We stay ahead of evolving threats by applying OS patches, software upgrades, and vulnerability scans — keeping your platform secure and compliant.
• Feature Enhancements: Add minor improvements, UX optimizations, or extend features based on user feedback and business evolution — all without a full rebuild.
• Third-Party & Hosting Support: We handle updates to APIs, SDKs, plugins, hosting platforms, and deployment pipelines to ensure compatibility and system integrity.

Our Support & Maintenance Process

• Initial Audit & Handover: We assess your codebase, infrastructure, and existing workflows to build a support plan. This includes performance benchmarks and technical documentation review.
• Monitoring Setup: Configure tools like uptime trackers, log aggregators, error reporting, and analytics dashboards — tailored to your tech stack.
• SLA-Based Ticketing System: All issues and change requests are managed through a streamlined ticketing system with defined SLAs, escalation paths, and resolution workflows.
• Scheduled Maintenance & Patch Management: Regular software updates, OS compatibility patches, dependency upgrades, and testing are conducted based on scheduled cycles.
• Monthly Reports & Optimization Suggestions: We deliver reports summarizing incidents, resolutions, performance stats, and suggested improvements — fostering transparency and trust.